This was our first home so we were completely unfamiliar with the process. Bonny explained everything really well, and made us feel comfortable from our initial meeting to the moment we got the keys to our new home. She scheduled showings on the same day and was always available. She knew the answers to all the questions we had (which were a lot); and replied promptly to emails, text messages, etc. We highly recommend her for anyone looking to buy, sell, or lease.